The mindset “excellence in everything” gives that anything worth doing is worth doing well, and for a commercial enterprise there are three types of activities worth doing: Activities directly delivering customer value. Activities that improve the ability to deliver customer value. Activities performed to meet legal requirements.
Anything else is a form of waste and should be identified and ceased. We can help identifying the core activities, design the processes and hone the team.
Some examples:
Team development
Without a rounded, effective team - no results. How to?
- Team selection (find, retain and enhance key competence and personalities).
- Team training (implement success factors, creative culture, remove obstacles).
- Individual training, "hard" (specific competence, personal efficiency, responsibility).
- Individual training, "soft" (success habits, build on strengths, reduce fear and obstacles).
Process development
An effective team deserves optimized processes. How to?
- Initation, process mapping (management buy-in, as-is situation, desirable future situation, timeline, constraints).
- Process design (targets, deliverables, metrics, flows, tools, documentation).
- Process implementation (champions, training, roll-out, feedback, fine tuning, start measuring).
- Hand over (process owner training, continuous improvements, document control).
Product development
Products, delivered and employed, create value. How to?
- Setting the playing field (what are trying to solve, requirements, boundary conditions?).
- Solution design (agile approach, brainstorming, early prototype testing, selection, USPs).
- Product design (detail design, critical parameters, verification, pre-production).
- Realizing the product and the delivery (documentation, supply chain, quality control).
- Support design (marketing input, sales and training material).